What you need to know as a tenant
If you’re renting with Renthub — or applying for one of our properties — these are the questions that come up most often.
If you’re unsure about anything, just reach out. We’re here to help.
Applying for a Property
How do I apply for a rental?
You can apply online through Renti or Trade Me.
Once submitted, we’ll complete reference and credit checks and get back to you as soon as possible.
How do I book a viewing?
Viewings can be booked online through the listing, or by contacting our team.
What do I need to move in?
You’ll typically need:
- up to 4 weeks’ bond
- 2 weeks’ rent in advance
- and, if applicable, up to 2 weeks’ pet bond
How long does the application process take?
It depends on demand, but we aim to process applications as quickly as possible once all information is received.
I’m moving from overseas — can I still apply?
Yes.
We regularly work with tenants relocating to Auckland and will guide you through the process step by step.
From application through to move-in, we’ll make sure you know exactly what’s required and what to expect.
What if I can’t attend a viewing?
If you can’t make it to a viewing, there are still options.
We can arrange a video walkthrough so you can see the property remotely.
Some listings also include 360° tours — so you can explore the space and get a clear feel for it before applying.
Starting Your Tenancy
What happens before I move in?
Before your tenancy starts, we’ll get everything set up so you know exactly where you stand.
We complete a detailed entry inspection to record the condition of the property.
You’ll then review it, add any notes, and confirm everything is accurate — so there’s a clear, agreed record from day one.
We’ll also:
- confirm your move-in date
- make sure payments are completed
- and provide everything you need to get started
So when you move in, everything is clear and ready to go.
When do I sign the tenancy agreement?
Once your application is approved, we’ll send through a formal offer of tenancy.
After that’s accepted and your deposit is paid, we prepare the tenancy agreement.
It’s reviewed with the owner first, then sent to you digitally to read through and sign.
If anything isn’t clear, we’ll walk you through it — so you know exactly what you’re agreeing to.
During Your Tenancy
How do I report maintenance?
Log it through our Tapi system.
You’ll be guided through a few steps to help resolve simple issues first. If it needs further attention, we’ll arrange the right contractor and manage it through to completion.
How do I track updates or contact you?
You’ll have access to your tenant portal where you can:
- track maintenance
- see updates
- view your rent summary
- and message our team
How often are inspections carried out?
Usually every 3 to 6 months.
We’ll give notice and aim to work around your availability, although some scheduling constraints may apply.
Can I have pets?
Only if approved and specified in your tenancy agreement.
If allowed, a pet bond (up to 2 weeks’ rent) may apply.
All pets must be approved before being kept at the property.
Can I add flatmates or make changes to the tenancy?
Yes — but it needs to be approved first.
Any changes (like adding flatmates or swapping tenants) need to go through an application and approval process.
This keeps everything:
- properly documented
- compliant with the agreement
- and clear for everyone involved
If you’re thinking about making a change, just reach out — we’ll explain what’s required and guide you through it.
What if I’m struggling to pay rent?
Let us know as early as possible.
The earlier we know, the more options we have to help.
We’ll talk through your situation and look at what can be done — whether that’s short-term arrangements, a payment plan, or a way to get things back on track.
The key is keeping communication open.
If we know what’s going on, we can work towards a fair outcome and avoid things escalating.
If you need extra support
If things are more challenging, we can also help point you towards support services that specialise in financial or tenancy advice.
Ending Your Tenancy
How do I give notice?
Provide written notice in line with your tenancy agreement. Email is best.
If you’re unsure, we’ll guide you through what’s required.
What happens at the end of the tenancy?
When your tenancy is ending, we’ll guide you through the process so everything is clear.
This includes:
- confirming your notice period
- organising the final inspection
- and outlining what’s expected before you move out
The final inspection is compared against the original entry report, so there’s a consistent and fair reference point.
The goal is a smooth handover — with no confusion about what’s required.
When do I get my bond back?
Your bond is held securely with Tenancy Services throughout the tenancy.
After you move out and the final inspection is completed, we confirm the property condition and any outstanding items.
Once everything is agreed, the bond refund is processed.
We will send the paperwork to sign and return to us, we will sign, and then send to tenancy services for payment.
Timing can vary slightly depending on how quickly everything is finalised, but we keep things moving so it’s not delayed unnecessarily.
What if I need to end my tenancy early?
If your situation changes, let us know as early as possible.
We’ll explain what’s involved and guide you through the process so you know exactly where you stand.
In most cases, this includes:
- covering rent until a new tenant is found
- and contributing to reletting costs
The earlier you let us know, the more we can do to help minimise costs and get things resolved quickly.
General Questions
What if something isn’t going to plan?
Let us know early.
Most issues can be resolved quickly when they’re raised early and handled properly.
Who do I contact if I need help?
You can contact our team directly, or message us through your tenant portal.
Still have a question?
If you’re unsure about anything, just reach out.
We’ll point you in the right direction.